Acknowledgement
We aim to acknowledge ordinary email during business hours and provide a substantive response within two working days where possible.
Veterans First UK · Tell us when something is wrong
Complaints
How to raise a complaint.
Email a complaint →Tell us when something is wrong
How to raise a complaint.
Email info@veteransfirstuk.co.uk with “Complaint” in the subject line, your contact details, what happened, when it happened and the outcome you are seeking.
Do not include medical records, identity documents, service numbers or bank information in the first email.
Review
The complaint will be assigned to an appropriate person and handled fairly, with conflicts escalated where necessary.
Safeguarding and emergencies
Immediate danger must be reported to 999. Safeguarding concerns may be shared with appropriate statutory services.
The next step
Raise a complaint
The complaints route is available for concerns about VFUK information, conduct, access or service handling.
Email a complaint →Support · Empower · Succeed
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